Frequently Asked Questions
Professional Claims Support. Clear Answers. Better Results.
At Express Roof Claims Solutions, we help roofing contractors manage the documentation, estimating, and supplemental work involved in insurance-related roofing projects. Below are answers to some of the questions we commonly receive.
General Information
We provide back-office claims support services for roofing contractors. Our services include reviewing estimates, preparing supplemental documentation, identifying missing or overlooked items, organizing claim-related paperwork, and assisting contractors with the administrative side of insurance-related roofing projects.
We primarily work with roofing contractors and roofing companies that want professional assistance managing the documentation and estimating process associated with insurance-related projects. Whether you are an independent roofing contractor or operate a larger roofing company, we can help streamline your back-office operations.
Our services are designed around supporting roofing contractors. We do not offer homeowner representation or public adjusting services. Our role is to provide contractors with administrative, estimating, and documentation support.
Claims & Supplementation
A supplement is a request to review an existing insurance estimate when additional work, materials, labor, or other necessary project costs may not have been included or adequately accounted for. We help contractors identify potential omissions and prepare supporting documentation for submission and review by the appropriate parties.
We primarily focus on residential and commercial roofing projects involving storm-related damage, including wind and hail claims. Our work may include reviewing estimates, evaluating project documentation, and identifying items that may require additional consideration.
Yes. We work with industry-standard estimating tools, including Xactimate, to assist with estimate reviews, documentation, and preparation of supporting materials.
Yes. We can review an existing estimate, compare it with the available project documentation, and identify potential missing items, discrepancies, or areas that may require additional supporting information.
No. Approval decisions are made by the insurance carrier and are outside our control. Our objective is to help contractors submit accurate, organized, and properly supported documentation.
Our Process
Our process is designed to be straightforward:
- Submit the project: Provide the available estimate, photographs, measurements, and relevant documentation.
- Review and evaluation: We examine the available information and identify potential omissions or discrepancies.
- Documentation preparation: We prepare supporting estimates and documentation based on the agreed scope of services.
- Contractor review: The contractor reviews and approves the materials before submission.
- Follow-up support: Additional documentation or revisions can be provided as agreed.
Typically, we request:
- Existing insurance estimate
- Roof measurements or reports
- Job photographs
- Inspection documentation
- Relevant project information
The specific documents needed will depend on the project.
Pricing & Getting Started
Pricing depends on the type of project, the scope of work, and the level of support required. Contact us to discuss your needs and receive information about our service options.
Absolutely. We can work with contractors who need assistance with individual projects as well as companies looking for ongoing back-office claims support. Contact us to discuss your workload and determine an arrangement that fits your business.
Getting started is simple. Contact our team and tell us about your roofing business and the type of support you need. We will discuss your workflow, project requirements, and how we can help.
More Roofing. Less Paperwork.
Let ERCS help manage the documentation and estimating workload so you can focus on running your business.